Privacy policy

Privacy Policy

Last Updated: September 24, 2026

At Mish.pk, we respect your privacy and are committed to protecting your personal information. Mish.pk operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply to matters relating to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following types of personal information:

Contact information: Your name, billing address, shipping address, phone number, email address, and other contact details.
Payment information: Payment card information, financial account information, transaction details, payment method, payment confirmation, and other information necessary to process payments. Payment information may be processed securely by our payment providers.
Account information: Username, password, account preferences, and settings, if you create an account.
Order and transaction information: Products you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications: Information you provide when you contact us, including customer support inquiries, feedback, reviews, or other communications.
Device information: Information about your device, browser, IP address, network connection, and other technical identifiers.
Usage information: Information about how you interact with and navigate our website and Services, including pages viewed, links clicked, and other interactions.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you: When you create an account, place an order, submit information, contact us, subscribe to communications, or otherwise use our Services.
Automatically: When you visit or use our website, including through cookies and similar technologies.
From service providers: Companies that provide services to us, such as payment processing, hosting, analytics, customer support, fulfillment, and shipping.
From business partners or other third parties: Where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with Mish.pk, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

Process and fulfill your orders.
Process payments.
Arrange shipping and delivery.
Process returns, exchanges, and refunds.
Create and manage customer accounts.
Remember your preferences.
Provide customer support.
Provide product recommendations and a personalized shopping experience.
Improve our website, products, and Services.
Allow you to submit product reviews or other content.

Marketing and Advertising

Where permitted by applicable law, we may use your information to send promotional and marketing communications, including emails, text messages, or other communications.

We may also use information about your interactions with our website to provide relevant advertising or promotional content.

You may opt out of promotional communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

Security and Fraud Prevention

We may use personal information to:

Protect the security of our website and Services.
Verify accounts and transactions.
Detect and prevent fraud, unauthorized activity, or other harmful activity.
Investigate potential violations of our policies.
Protect our customers, business, and other users.

If you create an account, you are responsible for keeping your login credentials confidential. We recommend that you do not share your username, password, or other account information with anyone else.

Communicating With You

We may use your personal information to:

Respond to customer inquiries.
Provide order and delivery updates.
Provide customer support.
Communicate with you regarding your account, purchases, returns, exchanges, or refunds.
Maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information when necessary to:

Comply with applicable laws and regulations.
Respond to lawful requests from government authorities or law enforcement.
Protect our legal rights.
Investigate or participate in legal proceedings.
Enforce our Terms of Service and other policies.

4. How We Share Personal Information

We may disclose your personal information to third parties when necessary to operate our business and provide the Services.

These parties may include:

Shopify and service providers that assist with website hosting, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
Payment providers that process your payments and transactions.
Shipping and delivery providers that require information such as your name, address, and phone number to deliver your order.
Marketing and advertising partners, where permitted by applicable law.
Business partners or affiliates, where necessary to provide or improve our Services.
Third parties when you direct or authorize us to share your information.
Government authorities, legal advisors, or law enforcement, when required or permitted by law.
Other parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

We require service providers to handle personal information appropriately and only for legitimate business purposes, subject to applicable laws and agreements.

5. Relationship With Shopify

Our Services are hosted by Shopify, which provides the technology that allows us to operate our online store.

Information you provide through our website may be processed by Shopify and other service providers located in countries other than your own.

Shopify may collect and process information relating to your access to and use of our Services in accordance with its own privacy practices.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy and Shopify Privacy Portal.

Your use of our Services may also be subject to Shopify's terms and privacy practices.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons, and similar technologies to:

Keep our website functioning properly.
Remember your preferences.
Understand how visitors use our website.
Improve website performance.
Analyze traffic and usage.
Provide relevant advertising and marketing, where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

7. Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties.

If you visit a third-party website through a link on our Services, you should review that website's privacy policy and terms separately.

Mish.pk is not responsible for the privacy, security, content, or practices of third-party websites that we do not own or control.

8. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children who are under the age of majority applicable in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us using the contact information below. We will take reasonable steps to review and delete the information where required by applicable law.

9. Security and Retention

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for purposes such as:

Providing our Services.
Maintaining customer accounts.
Processing orders and transactions.
Complying with legal and regulatory obligations.
Resolving disputes.
Preventing fraud.
Enforcing our agreements and policies.

The length of time we retain information depends on the type of information and the purpose for which it was collected.

10. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access: Request access to personal information we hold about you.
Right to Delete: Request deletion of your personal information, subject to applicable legal exceptions.
Right to Correct: Request correction of inaccurate or incomplete personal information.
Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.
Right to Opt Out of Marketing: Unsubscribe from promotional emails or other marketing communications.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent, subject to applicable law.

You may exercise applicable rights by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the time required by applicable law.

We will not discriminate against you for exercising privacy rights that are available to you under applicable law.

11. Marketing Communications

If you have subscribed to receive promotional communications from us, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.

Even if you opt out of marketing communications, we may still send you important non-promotional communications, such as order confirmations, shipping updates, account notifications, and information related to transactions you have made with us.

12. Complaints

If you have concerns or complaints about how Mish.pk handles your personal information, please contact us using the contact information below.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection or privacy authority in your jurisdiction.

13. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

These countries may have privacy laws that differ from those in your country.

Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.